NOT_IN_PACKAGE

Not In Package

The game airs on a network that the viewer's streaming service carries, but their specific subscription tier does not include that network.

User-facing label: “Not included in your current package”

What This Means for Viewers

Many streaming services offer multiple tiers. A base tier might include major broadcast networks (FOX, CBS, NBC) but not premium sports channels (NFL RedZone, MLB Network, specialty RSN tiers). The viewer's service has the technical capability to deliver this game, but their current tier does not include the relevant channel.

Common Causes

  • The viewer has a base-tier plan that excludes sports add-ons (e.g., Fubo base without the Sports Plus add-on that includes NFL RedZone).
  • The game airs on a premium tier channel (e.g., NBA TV, MLB Network) not included in the viewer's current package.
  • The viewer has a promotional or limited plan that does not include all channels in the service's standard lineup.
  • A service restructured its tiers and moved a channel to a higher tier after the viewer subscribed.

How to Resolve

  • Upgrade to a higher tier of the same service that includes the channel carrying this game.
  • Add the relevant sports add-on package to your current subscription.
  • Switch to a competing service that includes this channel in its base tier.

Related Reason Codes